{"id":1664,"date":"2023-03-10T17:58:43","date_gmt":"2023-03-10T16:58:43","guid":{"rendered":"https:\/\/promo-bikey.nl\/?page_id=1664"},"modified":"2025-07-23T06:40:31","modified_gmt":"2025-07-23T05:40:31","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/promo-bikey-nl.infrapod.xyz\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"<style>.kadence-column1664_49fb59-cd > .kt-inside-inner-col,.kadence-column1664_49fb59-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1664_49fb59-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1664_49fb59-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column1664_49fb59-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1664_49fb59-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1664_49fb59-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column1664_49fb59-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1664_49fb59-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1664_49fb59-cd\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9, .wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9[data-kb-block=\"kb-adv-heading1664_360f1e-a9\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9[data-kb-block=\"kb-adv-heading1664_360f1e-a9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_360f1e-a9[data-kb-block=\"kb-adv-heading1664_360f1e-a9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading1664_360f1e-a9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_360f1e-a9\">If your question is not answered here, you can contact our helpdesk at <a href=\"tel:+31 6 41258779\">+31 6 41258779<\/a>. Our helpdesk is available daily from 09:00 to 18:00.<\/h4>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-1664_a7aeed-6c .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-1664_a7aeed-6c .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-1664_a7aeed-6c\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kt-accordion-id1664_63d6a6-71 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id1664_63d6a6-71 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;border-top-left-radius:6px;border-top-right-radius:6px;border-bottom-right-radius:6px;border-bottom-left-radius:6px;background:#f2f2f2;color:#555555;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#555555;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#555555;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#f2f2f2;}.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#eeeeee;border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#eeeeee;}.kt-accordion-id1664_63d6a6-71 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#ffffff;background:#f3690e;border-top-color:#f3690e;border-top-style:solid;border-right-color:#f3690e;border-right-style:solid;border-bottom-color:#f3690e;border-bottom-style:solid;border-left-color:#f3690e;border-left-style:solid;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#ffffff;}.kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id1664_63d6a6-71:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#f3690e;}@media all and (max-width: 1024px){.kt-accordion-id1664_63d6a6-71 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}}@media all and (max-width: 1024px){.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71 .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id1664_63d6a6-71 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#f3690e;border-top-style:solid;border-right-color:#f3690e;border-right-style:solid;border-bottom-color:#f3690e;border-bottom-style:solid;border-left-color:#f3690e;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id1664_63d6a6-71 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id1664_63d6a6-71 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id1664_63d6a6-71 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid #f2f2f2;border-right:0px solid #f2f2f2;border-bottom:0px solid #f2f2f2;border-left:0px solid #f2f2f2;}.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id1664_63d6a6-71 .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id1664_63d6a6-71 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id1664_63d6a6-71 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#f3690e;border-top-style:solid;border-right-color:#f3690e;border-right-style:solid;border-bottom-color:#f3690e;border-bottom-style:solid;border-left-color:#f3690e;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id1664_63d6a6-71 kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane1664_ecf133-39\" id=\"no-connection\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I rented a bike but can\u2019t connect to it via the app?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46, .wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46[data-kb-block=\"kb-adv-heading1664_47a0c9-46\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46[data-kb-block=\"kb-adv-heading1664_47a0c9-46\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_47a0c9-46[data-kb-block=\"kb-adv-heading1664_47a0c9-46\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_47a0c9-46 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_47a0c9-46\">Unfortunately, this issue may occur from time to time. Often, simply turning Bluetooth off and back on can help. If that doesn\u2019t work, try restarting your mobile device.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane1664_ddfde2-c3\" id=\"locations\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br>How and where can I return my bike?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4, .wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4[data-kb-block=\"kb-adv-heading1664_df198e-e4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4[data-kb-block=\"kb-adv-heading1664_df198e-e4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_df198e-e4[data-kb-block=\"kb-adv-heading1664_df198e-e4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_df198e-e4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_df198e-e4\">To return the bike, you must bring it back to one of the designated parking locations listed on the bike management screen. Always make sure to lock the bike when returning it.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane1664_3b23d0-83\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br><strong>The app says there are no bikes available at my location, but I can see several bikes.<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6, .wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6[data-kb-block=\"kb-adv-heading1664_9a3358-e6\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6[data-kb-block=\"kb-adv-heading1664_9a3358-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_9a3358-e6[data-kb-block=\"kb-adv-heading1664_9a3358-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_9a3358-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_9a3358-e6\">If a bike has been reported for maintenance or inspection, it is temporarily unavailable for rental. This means it cannot be rented. It\u2019s also possible that the bike is already in use.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane1664_8257dc-13\" id=\"return-of-funds\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br><strong>I still have credit in my wallet, how can I get it back?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c, .wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c[data-kb-block=\"kb-adv-heading1664_fb8449-1c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c[data-kb-block=\"kb-adv-heading1664_fb8449-1c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_fb8449-1c[data-kb-block=\"kb-adv-heading1664_fb8449-1c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_fb8449-1c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_fb8449-1c\">If you\u2019d like to withdraw the remaining balance from your wallet, please send an email to <strong>info@promo-bikey.nl<\/strong>. We will then refund the amount to your bank account.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane1664_bf4294-9f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br><strong>Can I rent multiple bikes with one account?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7, .wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7[data-kb-block=\"kb-adv-heading1664_c0bf63-f7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7[data-kb-block=\"kb-adv-heading1664_c0bf63-f7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_c0bf63-f7[data-kb-block=\"kb-adv-heading1664_c0bf63-f7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_c0bf63-f7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_c0bf63-f7\">At the moment, this is unfortunately not possible. However, we are working to make this available in the future.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane1664_16fda5-a3\" id=\"bike-damged\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br><strong>What should I do if there\u2019s something wrong with my bike?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e, .wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e[data-kb-block=\"kb-adv-heading1664_1292a7-9e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e[data-kb-block=\"kb-adv-heading1664_1292a7-9e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_1292a7-9e[data-kb-block=\"kb-adv-heading1664_1292a7-9e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_1292a7-9e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_1292a7-9e\">You\u2019ll have the option to report an issue after returning the bike. If something goes wrong during your rental period, you can reach us by phone at <strong><a href=\"tel:+31 6 41258779\">+31 6 41258779<\/a><\/strong>.<\/h6>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane1664_21c60a-ba\" id=\"e-bike\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><br><strong>How far can I ride with the E-Bikey?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab, .wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab[data-kb-block=\"kb-adv-heading1664_830eff-ab\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab[data-kb-block=\"kb-adv-heading1664_830eff-ab\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1664_830eff-ab[data-kb-block=\"kb-adv-heading1664_830eff-ab\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h6 class=\"kt-adv-heading1664_830eff-ab wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1664_830eff-ab\">The battery lasts for approximately 40 kilometers per ride. However, we recommend keeping a margin of 35 kilometers to ensure you can return without any issues.<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your question is not answered here, you can contact our helpdesk at +31 6 41258779. 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